Legal Information

Introduction

Vynex Limited ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation software and related services (the "Service").

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment information when you register for an account or subscribe to our services.
• Usage Data: Information about how you use our Service, including access times, pages viewed, and features used.
• Device Information: Information about the device you use to access our Service, including IP address, browser type, and operating system.
• Business Data: Information related to your tree service business that you input into our system, including customer information, schedules, and communications.

How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To communicate with you about products, services, and events
• To monitor and analyze trends, usage, and activities
• To detect, investigate, and prevent fraudulent transactions and other illegal activities

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Consent: Where you have given consent for specific processing activities
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with legal requirements

Your Rights Under GDPR

If you are a resident of the EEA, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing of your personal data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we relied on consent

Your Rights Under CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to Know: Request disclosure of personal information collected, used, and disclosed
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@vynex.io
Address: Room 1001(H), 10/F., Harbour Crystal Centre, 100 Granville Road, Tsim Sha Tsui East, Kowloon, Hong Kong

1. Agreement to Terms

By accessing or using the services provided by Vynex Limited ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Vynex provides AI-powered automation software designed for tree service professionals, including but not limited to missed call text-back, smart scheduling, CRM functionality, and reputation management tools.

3. Account Registration

To access certain features of our Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4. Subscription and Payment

Our Service is offered on a subscription basis. By subscribing:

• You authorize us to charge your payment method on a recurring basis
• Subscription fees are billed in advance on a monthly basis
• All fees are non-refundable except as expressly set forth in our Refund Policy

5. Free Trial

We offer a 14-day free trial for new users. Your payment method will not be charged until the trial period ends. You may cancel your subscription at any time during the trial period without incurring any charges.

6. User Responsibilities

You agree to:

• Use the Service only for lawful purposes
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not use the Service to send spam or unsolicited communications
• Not attempt to gain unauthorized access to our systems

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Vynex Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, Vynex Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

9. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page. Your continued use of the Service after any changes constitutes acceptance of those changes.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@vynex.io
Address: Room 1001(H), 10/F., Harbour Crystal Centre, 100 Granville Road, Tsim Sha Tsui East, Kowloon, Hong Kong